Klump — Pay in 4 instalments

Head of Commerce and Marketplace

Fully Remote

About Klump:

Klump is a financial technology company headquartered in Lagos, Nigeria, dedicated to developing commerce and payment products to drive financial success for small businesses and economic growth for customers. We launched our flagship Buy Now, Pay Later (BNPL) product in 2022 and have seen significant growth. As part of the product growth, we built Klump Commerce - a marketplace and online storefront for merchants to reach their customers quickly and efficiently.

Position Overview:

Are you passionate about driving growth in a fast-growing FinTech? Do you have experience delivering digital products that delight merchants and their consumers and add business value? If you have a track record of driving product success, simplifying the complex world of merchant acquisition, onboarding, activation, success, and operating with a focus on amazing customer experience, then it’s time to join Klump’s Commerce organization as Head of Commerce and Marketplace. This role reports to the Chief Product Officer.

Role Responsibilities:

Platform Management: Oversee Klump’s Marketplace (Klump Commerce) for ample functionality, user experience, and profitability, and drive both its one-time and BNPL purchases.
Merchant Management: Lead a team of account managers to attract, onboard, and foster strong relationships with merchants, ensuring satisfaction and driving growth in Klump's ecosystem. This is the cornerstone of this role.
Marketing and Customer Growth: Supervise social media management and internal digital marketing efforts, enhancing brand visibility and engagement to support overall growth objectives.
Team Leadership: Lead and mentor a high-performing team of account managers, product managers, creative designers, and marketers, fostering a culture of collaboration, innovation, and excellence.
Cross-functional Collaboration: Collaborate closely with cross-functional teams, including engineers, product designers, and operations, to ensure alignment and integration across all business aspects.

Role Requirements:

A bachelor's degree is required, and an MBA or advanced degree is preferred.
7+ years of relevant experience in complex consumer product organizations.
Proven digital commerce platform management track record, preferably in technology and e-commerce.
Strong leadership, strategic thinking, execution, and analytical skills.
Deep understanding of digital commerce trends and technologies.
Excellent communication and interpersonal skills.